Enabling Two-Factor Authentication (2FA)

To ensure maximum security for user accounts, Scan My File has made Two-Factor Authentication (2FA) mandatory. 2FA provides an additional layer of protection beyond just your password by requiring a second verification step during login.

Overview:

Upon completing your sign-up, you will be immediately directed to the 2FA registration page. Here, a QR code will be presented for you to scan using your chosen authenticator app (e.g., Google Authenticator).

Steps to Enable 2FA:

1. Redirected to 2FA Registration:

   • After signing up, you will automatically be taken to the 2FA registration page.

2. Scanning the QR Code:

   • Open your authenticator app on your mobile device. If you haven't yet chosen or downloaded an app, we recommend Google Authenticator, though any trusted authenticator app will work.

   • In the app, select the option to add a new account or scan a new QR code.

   • Scan the QR code presented on the 2FA registration page.

3. Verifying Setup:

   • After scanning, your app will generate a unique, time-sensitive token.

   • Enter this token into the designated field on the 2FA registration page in Scan My File.

   • Click 'Verify' or 'Continue'. If the token matches, your 2FA setup is complete!

4. Login with 2FA:

   • Every time you log into Scan My File, after entering your password, you'll be prompted to enter the 2FA token.

   • Open your authenticator app to view and enter the current token.

Important Notes:

• Always ensure your authenticator app is backed up or noted down in a secure place. This will be crucial if you ever lose access to your device or need to transfer to a new one.

• The tokens generated by the authenticator apps are time-sensitive and usually last for only a short duration (e.g., 30 seconds). Ensure you enter the token promptly.

• If you encounter issues with 2FA or get locked out of your account, please contact our support immediately for assistance.

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For further questions or issues related to Two-Factor Authentication, please reach out to our support team at [email protected].