Scan My File Support Center

Welcome !

Hello there, and thank you for choosing Scan My File – your trusted online partner in keeping your files safe and malware-free!

What is Scan My File?

Scan My File is a cutting-edge SaaS application designed to help you ascertain the safety of your files. With just a few clicks, you can upload and swiftly scan your files for any lurking malware or virus. Rest assured, your security is our top priority.

How do we ensure your files' safety? Our proprietary scanning engine, Sense Guard Cloud, is at the heart of our service. By leveraging the power of Machine Learning, combined with an extensive signature base of over 5 million (and growing!), Sense Guard Cloud quickly and accurately identifies potential threats in your files.

Your Privacy Matters Privacy is of the utmost importance to us. Once your file has been scanned, it is immediately deleted. We do not retain, store, or share any of your files, ensuring that your data remains only in your hands.

How does our Licensing Model work? Scanning with Scan My File is managed through a token-based system. Here's a quick rundown:

• Cost: Each token is priced at $1.

• Usage: A single scan uses up to just 0.10 tokens. This means that with one token, you can conduct up to 10 scans!

• Purchase: You can easily buy tokens via self-service using your credit or debit card. Need a large quantity of tokens? Reach out to our support team at [email protected] for bulk purchases.

Have Questions or Need Assistance? Our dedicated support team is always ready to help. Whether you have queries about our service, need assistance with token purchases, or just want to give feedback, do not hesitate to get in touch.

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We're thrilled to have you onboard! Let's make the digital world a safer place, one file at a time.